Patient advocates provide a wide range of services; all geared toward improving the patient experience. Patient Advocates are available to ensure that the patients' rights are upheld and that care goes as smoothly as possible. Using the services offered by an advocate can reduce patient and family stress, lessen the chance of treatment and billing errors and help foster a greater sense of cooperation between the patient, family, medical professionals and health insurance providers.
Welcome!
“He stands before a giant of a monster, armed with the oak bow and the lightening bolt shaft designed by his father. He wears the white shell and glistening jet bow guard on his left wrist... In his satchel, he carries the weapons constructed of flint and prayer bundle. He stands steadfast for his people, ready to engage his heighten sense of awareness, that this confrontation will be a great battle and that there is no retreat”.
Hello, my name is Nathan Brady and I am originally from Dilkon, Arizona and I'm the Patient Advocate here at WIHCC. I am born to the Salt People Clan and my fathers are the Water-Flows-Together Clan. My maternal grandparents are of the Big Water Clan and my paternal grandparents are the Folded Arms People. I come to you with a wealth of information and resource with the intent of assisting patients with a positive medical experience as a whole.
In modern times, we still have “monster’s ‘ in the form of addiction, disease and poverty. The Dine’ way of life in its origin spoke of a “selfless society” where the purpose of life is about “we” rather than “I”. This is brought to light in our daily Dine’ speech where the first person speech is not employed. The above is a very dynamic moment in the stories of the hero twins, but in all, goodness prevails. I believe that in each of us, lies the strength and intelligence of the hero twins.
The Patient Advocate Program is for all patients of WIHCC and the satellite clinics. The program will focus upon advocating via several methods including, but not limited to, face-to-face contact, and various intervention/prevention methods. It is the “fear of the unknown” that drives what can be perceived as “resistance” from Navajo Patients. The program will focus upon assistance, interpretation, voicing the concerns of patients while promoting and supporting the professionalism of the multi-providers here at WIHCC. Any patient or WIHCC employee may make a referral for Patient Advocacy.
In closing, I want to thank you for entrusting the WIHCC’s medical services for your personal needs
I hope that this finds its way into your hearts and minds, bringing some sense of support. As always, “beauty before you, beauty behind you, beauty below you, beauty above you, and beauty all around you”.
Warm Regards.
Hello, my name is Nathan Brady and I am originally from Dilkon, Arizona and I'm the Patient Advocate here at WIHCC. I am born to the Salt People Clan and my fathers are the Water-Flows-Together Clan. My maternal grandparents are of the Big Water Clan and my paternal grandparents are the Folded Arms People. I come to you with a wealth of information and resource with the intent of assisting patients with a positive medical experience as a whole.
In modern times, we still have “monster’s ‘ in the form of addiction, disease and poverty. The Dine’ way of life in its origin spoke of a “selfless society” where the purpose of life is about “we” rather than “I”. This is brought to light in our daily Dine’ speech where the first person speech is not employed. The above is a very dynamic moment in the stories of the hero twins, but in all, goodness prevails. I believe that in each of us, lies the strength and intelligence of the hero twins.
The Patient Advocate Program is for all patients of WIHCC and the satellite clinics. The program will focus upon advocating via several methods including, but not limited to, face-to-face contact, and various intervention/prevention methods. It is the “fear of the unknown” that drives what can be perceived as “resistance” from Navajo Patients. The program will focus upon assistance, interpretation, voicing the concerns of patients while promoting and supporting the professionalism of the multi-providers here at WIHCC. Any patient or WIHCC employee may make a referral for Patient Advocacy.
In closing, I want to thank you for entrusting the WIHCC’s medical services for your personal needs
I hope that this finds its way into your hearts and minds, bringing some sense of support. As always, “beauty before you, beauty behind you, beauty below you, beauty above you, and beauty all around you”.
Warm Regards.
Complaint Form:
Your feedback is very important to our health care organization in helping us improve our services to you. What you say matters to us. You may download the Complaint Form and return it to WIHCC Patient Advocate's Office.
Contact Us:Nathan A. Brady, Patient Advocate
Phone Number: (928) 289-8028 Fax Number: (928) 289-8036 Email: nathan.brady@wihcc.org |
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