"To improve THE QUALITY OF AND ACCESS TO CARE..."

WIHCC
NON-EMERGENT TRANSPORTATION (NET) SERVICE

Winslow Indian Health Care Center's N.E.T. Services, is located in the General Services Department which is located  on the north end of WIHCC campus next to Finance department (former Urgent Care building), in grey trailer "A".   Office hours are from 8:00 a.m. to 5:00 p.m., Monday to Friday.  WIHCC continues to improve patient services with the addition of two vehicles obtained through the Northern Arizona Council of Governments under a Federal Transit Administration Grant in partnership with the Arizona Department of Transportation for transporting elderly and disabled.  These vehicles will be running on a daily basis between the clinic locations of Leupp and Dilkon.  Priority will be given to elderly and disable patients.  Non-emergent transportation arrangement for patients with Arizona Health Care Cost Containment System (American Indian Health Plan) is available.

*  N.E.T. Service drivers are CPR certified. 
*  Each N.E.T vehicles are handicapped accessible.   
*  You may bring snacks for your all day appointments.

Thomas Begay and Vickie Long, Courtesy Transport Drivers

WIHCC Transportation Services

Patient transportation is not an automatically scheduled service. Patients must call Carolyn Tso, Non-emergent Transportation Coordinator to schedule transportation three days in advance of appointment. 

Please have the following information ready when you call: 
1.  Your full name,
2.  Current address 
3.  Phone number,
4.  Date of appointment, 
5.  Type of appointment (doctor,
      dentist, therapy, etc.)

Office Hours:
8:00-5:00 pm
Monday- Friday

​For more information, please call
928-289-6281

1. Transport patients to and from WIHCC clinics during the business hours of 7:30 am to 4:30 pm.

• - Patients must have a verified appointment at the WIHCC, Dilkon or Leupp clinics.


• - Must call 928-289-6281 at least three (3) days before the scheduled appointment to make arrangements.
•  
• - Please have appointment information available when calling the Transportation Program.

2. Arrange transportation for patients who have a referral outside of the WIHCC service area. 

• Patient must have coverage under American Indian AHCCCS prior to arranging transportation.
• Patient must have a verified appointment and referral from a WIHCC provider.
• Patient must call at least three (3) days before the scheduled appointment to make transportation arrangements.
• Please have appointment information available when calling the Transportation Program.
• The WIHCC Transportation Program is not associated with outside transportation companies and is not responsible for their services provided.

RULES FOR RIDERSHIP
1.  Seat belts must be worn at all times.
2. No standing or moving in aisle when
     van is in  motion.
3. Patients exhibiting hazardous
     circumstances or high risk for falls will
     not be permitted to ride.
4.  Van may not go to field clinics during
      inclement weather.
5.  Priority will be given to elderly and
     disabled patients (including their
     caretakers).
      a.  Elderly patient are considered                               60 years and older.
      b.  Disabled patients are considered 
            to have a physical or physical
           impairment which substantially
           limits one or more major life
           activities.
6.  Only one (1) escort per patient.
7.  Arrange for and have caretaker be
     available and ready to pick up the
     patient at the end of transport
     services.  

HANDICAP FRIENDLY
To meet the special needs of elderly individuals and individuals with disabilities, our vehicles are equipped with a wheelchair lift and a ramp that is compliant with ADA and NHTSA standards and specifications.  This will ensure patients are safely transported.
QUALITY:
Vehicles are equipped with state of the art technology to safely and reliably transport patients in a professional and respectful manner.
COST EFFECTIVE: 
Transportation to and from Winslow Indian Health Care will be provided on a regularly scheduled basis at no cost to the patient.
ACCESSIBILITY
All patients with a verified appointment are transported, however, priority will be given to elderly and disabled patients and their caretakers.   

Contact Us:
For more information or to arrange a transportation call:  (928) 289 -6281.